The quality of any professional relationship, experience or culture is dependent on conversations: whether or not we have them, their content and the level of skill we choose to deploy during them. Conversations can be separated into two distinct areas: Functional and Reactive. Functional conversations consist of thoughtful, proactive and useful content whilst Reactive conversations are dysfunctional, clumsy and pointless. Regardless of the conversation type, it will cost the business time, energy and resource; Functional in a positive way because it will lead to increased productivity and Reactive in a negative way because it fosters bad feeling, resentment, stress and bad experiences….
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