Tag Archives: benefits of social media

Business No-Brainers: Why You Should Use A Facebook Business Page Not Your Facebook Profile! (Part 4 of 4)

In the final part of this four-part blog post I talked about Tabs & Apps, Advertising & Promotions, Check-Ins, Facebook Notes and Facebook Analytics. So, here goes with Part 4 of my Nineteen Nuggets for your Noggin – the main differences/benefits of a Facebook Business Page over a Personal Profile to showcase a business or brand and why we simply must all have one!

# 16. Import Contacts/Invitations

As long as you are using Facebook as your Page, you can invite a whole host of people to Like it and increase your number of Fans exponentially. This is absolutely my recommended port of call when you first set up a Business Page because they are already your captive audience and therefore incredibly influential in growing your Likes through their own Newsfeed. As I said in point # 14., the people who have Liked your Business Page have effectively endorsed your business to their friends. And this kind of social proof is an integral driver of a consumer’s buying decisions and which also helps non-profits to garner support. After all, word of mouth is the oldest form of marketing in the world but arguably still the most powerful, right?

There is nothing wrong with periodically re-inviting contacts to Like your Page and your lists will no doubt have grown since you last did this anyway.  Facebook does also allow you to select which people you would like to invite to Like your Page so you can make it more targeted if you so wish.

# 17. Link Your Business Page To Twitter 

If you sync your Facebook Page with your Twitter account, whenever you create a post in Facebook, both Social Media channels will be updated simultaneously. Not only is this a quick win but you are working smarter as you don’t have to update both channels with the same content. Be mindful however if you use the HootSuite Social Media Dashboard that you don’t post to both Social Media channels otherwise even the most diehard Fans will quickly turn off if they are seeing double every time! 

# 18. Unique Username

A unique username or Vanity URL, such as facebook.com/example will also assist with your search ranking and make your company name synonymous with Facebook, especially valuable if this is also your brand/product/service.

Much as you would add your current job to your Facebook Profile if you were an employee, you also have the facility to add your Business Name to your Profile with a link to your Business Page (please note that this will not link your Facebook Profile and Page, merely show where you work). 

# 19. Analyse Your Page’s Activity

Once you have 30 Likes, you will be able to view Facebook Insights, which provide in-depth analysis on every one of your Business Page posts to see how many people your post reached how many engaged with it and how many talked about it with their Friends. You can also compare your different posts by showing the percentage of people who talked about your post to their Friends after seeing it. You can also export a report of your Facebook Insights to a spreadsheet and email it.

As defined by Facebook, “Insights provides Facebook Business Page owners…with metrics around their content. By understanding and analysing trends within user growth and demographics, consumption of content, and creation of content, Business Page owners…are better equipped to improve their business with Facebook.”

Ultimately, Facebook Insights provide a platform for something you should really be checking anyway – what content is resonating the most with people, be it particular status updates you post, links to Blog Posts or your latest Newsletter or something else so that you can tailor your messaging for maximum impact.

Are you in the Facebook Profile or Facebook Business Page camp?  What other advantages or disadvantages have you encountered with both? I’d love to hear your experiences!

Click here if you missed Part 3 of Business No-Brainers: Why You Should Use A Facebook Business Page Not Your Facebook Profile!

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Business No-Brainers: Why You Should Use A Facebook Business Page Not Your Facebook Profile! (Part 3 of 4)

In Part 3 of this four-part blog post I talked about Tagging & Commenting as your Page, Google Search Results, Contests/Competitions, Business Page Admins/Owners, Featured Page Admins/Owners and Featured Likes . So, here goes with Part 3 of my Nineteen Nuggets for your Noggin – the main differences/benefits of a Facebook Business Page over a Personal Profile to showcase a business or brand and why we simply must all have one!

# 12. Tabs & Apps

Newsletter sign up, Twitter feed, e-Shop, website link or iFrame – these are just a few examples of how you can utilise your Business Page Tabs through the use of Third Party Apps, another feature exclusive to Facebook Pages. Not only that, but the majority of these Apps are completely FREE to download and use and, in many instances, customisable to your own business’ needs. You can even set up an Amazon or eBay!

One of the many advantages of these Tabs is that followers can sign up to your Newsletter, view your Twitter feed, purchase your products/services, etc. without ever leaving Facebook.  And, since Facebook’s M.O is naturally to encourage traffic to stay within its own walls, you’re in good hands. I have chosen to utilise one of these Tabs for my Blog (in addition to the website area where it can also be displayed).

Here are some recommended Third Party App providers (which can also be found through your Page’s search box):

  1. Static HTML: frames (my personal favourite because all you need to do is add your URL (web address) and it will build the Tab around it)
  2. My Clever Agency (apps.facebook.com/timelinefangate)
  3. Woobox (https://apps.facebook.com/iframehost-a/) – name your tab whatever you like, fangate your content, upload images, html, or point your Business Page tab to an external site.
  4. Ecwid (https://apps.facebook.com/ecwid-shop/) 

# 13. Advertising & Promotions 

Okay, so they’re not free but Facebook Adverts still wipe the floor with many other (free) and organic techniques for growing your fan base.  I’m not saying other methods aren’t as powerful, far from it, but there’s a reason you pay for Adverts – they REALLY WORK! 

Facebook Adverts appear in a sidebar on the right-hand side of your Timeline (Newsfeed) right before your status bar of friends who are/aren’t online. Whilst an Advert can only be set up by a Page, the beauty of them is that their audience is not restricted to Page fans; they can be used to target your friends too.

Whilst Facebook Adverts are a paid entity and can prove expense if not managed properly, you can control your spend with a budget, start and end date and maximum price per click (if you are going down that route), etc. Facebook offers you the choice of several tiers of advertising to suit your budget and objectives.  You can also manage the Adverts from your Pages’ Admin Panel to track their effectiveness in the same way as Facebook Insights (see # 19.).

Promotions are also a paid entity but work slightly differently to Facebook Adverts in that they appear within your Page Newsfeed so appear more natural and less aggressive or targeted. And, whilst most of us know that by clicking on an advert the person who posted it is paying, this isn’t so obvious or widely known with Promotions. 

# 14. I’m just Checking in! 

The Check-In Tool is another fantastic feature you can utilise to encourage people to engage and interact. It’s also an easy way to provide the social proof that your Business Page is resonating with people and useful to them. In other words, those people who have Liked your Business Page have effectively endorsed your business to their friends. And this kind of social proof is an integral driver of a consumer’s buying decisions.

Of course, this does rely on you having a physical location so if you are a work from home digital marketer it may not be the most useful feature but still worth knowing about and something else that is not available on a Facebook Profile!

# 15. Notes 

This vastly under- utilised and valued yet fully interactive Facebook Tool can be used almost like a Blog and as another platform through which to further expand on your Products, Services or Brand. Notes are similar to Blog posts in that you can add or edit content and also avoid the 420 character restriction of a status update.

Fans can even Like and comment on your Notes and equally any Notes within which your Business Page has been tagged or commented on is accessible by you. They can even interact with other Fans about your Business Page which not only increases your Page’s exposure but also provides you with the opportunity to increase traffic to your Blog and your industry authority and credibility.

You can add comments, photos and images, tag other Fanpages, and even format the style and layout of Notes, i.e. use bold, italics, or underline, numbering, bullet points and quote blocks.

Why are they important? Well, Google will index your Notes if you have properly optimised them and increase the probability of them appearing in a Google search, which of course means an additional stream of traffic for your Business or Brand.

Several years ago you could also use the Notes feature as a bonafide blogging platform but this seems to have been buried by the updated Newsfeed. There are rumours however that Facebook will revive the blogging functionality of Notes so watch this space for developments!

Do you use the Facebook Notes tool – if so, what for?

Are you in the Facebook Profile or Facebook Business Page camp?  What other advantages or disadvantages have you encountered with both? I’d love to hear your experiences!

Click here if you missed Part 2 of Business No-Brainers: Why You Should Use A Facebook Business Page Not Your Facebook Profile!

Business No-Brainers: Why You Should Use A Facebook Business Page Not Your Facebook Profile! (Part 2 of 4)

In Part 1 of this four-part blog post I talked about a Personal vs. Private Profile, It’s Not About You! and your Brand Newsfeed. So, here goes with Part 2 of my Nineteen Nuggets for your Noggin – the main differences/benefits of a Facebook Business Page over a Personal Profile to showcase a business or brand and why we simply must all have one!

#5. Tagging & Commenting As Your Page

Isn’t it great when your friends and family Tag you in photos you didn’t know you were in or at a location you were both at? All well and good but imagine if your Facebook Business Page name could only be Tagged or commented on by them – it would be a very limited audience, right?

Well it’s a good job that this isn’t the case – another highly advantageous feature is that in addition to those who Like your Page, any Business Page owner can Tag/comment on your Business Page which opens it right out to a viral audience. And of course, each time they do this, you are maximising the number of Newsfeeds your Business Page name appears in and ultimately not how many Fans see it but also their own Fans too which offers rich pickings in terms of engagement and new fans.

#6. The Sky’s The Limit!

Did you know that a Facebook Profile is limited to 5,000 friends? Not that I know anybody with that number and if I did, I’m pretty sure they’d be too thinly spread to ever spend any time with yours truly!

A Facebook Business Page is a different story with no limit to the number of Likes it can receive. Whilst 5,000 friends on a Facebook Profile might be met with scorns of derision about its authenticity, if you’ve got 5,000 or more Likes on your Business Page you’re going to be held in pretty high regard. But why stop there?!

#7. Google Search Results

Whilst it is key that your online activity focuses on driving traffic back to your website, Social Media is the lifeblood of your overall online presence. Facebook Pages are indexed by Google which means that they are optimised for search engines. So the more active you are the more visible your business will be in a search resulting in an increased online presence and active and prolific impression on Social Media.

#8. And The Winner Is….

Who doesn’t love a freebie?! Contests/Competitions are a great way to build engagement with your followers/Fans and also incentivise other people to Like your Business Page and share your content, making them an instant ambassador for your Brand or business.

They are, in my humble opinion, one of the most fun and creative Facebook Business Page features and something else that a Facebook Profile cannot offer. The main reason for this is that they are generally only available via Apps or Advertising which Profiles do not offer the software for and, in the case of Apps, generally only installable to Facebook Tabs (see # 12.), another exclusive Business Page feature.

Contests are a really effective way of incentivising people to share your Business Page or content and grow your Likes. Enough said?

#9. Featured Likes

This enables you to showcase the pages of other brands/businesses that you Like – providing not only an insight into your brand/business and its interests but also to showcase the Pages of those businesses you have Liked which should also encourage reciprocity by those businesses.

Simply clicking on the ‘Like Pages’ link on the left-hand side of your screen allows you to choose from a list of Pages under various categories, including Brands & Products and Companies & Organisations. Of course, businesses similar to you or those whom you have an affiliation or association with, such as complementary services, trusted suppliers and so on, are always going to have maximum impact.

#10. Business Page Owners

As with the content management system of a website, an Administrator of a Business Page can delegate administration rights to other Facebook account holders with a tier of different permission levels, which as well as allowing you to work smarter and free up your own time to focus on other areas of your business, provides an additional level of security because you don’t have to give them the username/password for your own Facebook account.

#11. Featured Business Page Owners

You can also make anybody who is already an Administrator of your Business Page a Featured Administrator/Business Page Owner. This will simply associate them with the Business Page by displaying their Facebook Profile Picture in the About section of your Business Page and also state that they are a Business Page Owner on their Facebook Profile. For my own business, the benefit of this is to allow people to see who the people in the business are, in the same way as the About Business Page of a website does.

Are you in the Facebook Profile or Facebook Business Page camp? What other advantages or disadvantages have you encountered with both? I’d love to hear your experiences!

Click here if you missed Part 1 of Business No-Brainers: Why You Should Use A Facebook Business Page Not Your Facebook Profile!

Brainstorm to Blogging Success (Part 2 of 2)

What is your motivation for writing blog posts? To produce content which will drive traffic back to you website rather than relying purely on search engine optimisation? To be ahead of the game with your business’ Social Media and build new connections or solidify your existing relationships? Or perhaps you simply find blogging an incredibly rewarding activity especially when you start to see followers, likes, shares and comments? Whilst your objective for writing blog posts may be subjective and individual, your goals should not be.

In Part 1 of Brainstorm to Blogging Success we shared three of our most recommended Tips:  What Does Your Target Readership Need and Want, Reader Engagement & Social Proof.

In Part 2 of this blog post, we talk about Commenting on Other Blog Posts, Key Influencers and how Content is King.

#4. Comment On Other Blogs Yourself 

Whilst a very effective way of promoting your blog is to visit other blogs and websites and comment on them, what I don’t mean by this is to simply leave backlinks to your own blog or website. Followers will quickly cotton on to this tactic and frankly, in most cases, be turned off by the blatant self-promotion.

So how do I drive traffic to my own blog then, I hear you ask? Well, the act of commenting itself will provide a link back to your blog or website – all a reader or follower needs to do is click on your name if they want to read more about you or what you have written and, hopefully, follow you as a result. However, this only tends to happen if you have written a knowledgeable, articulate and well-thought out comment and your own blog is highly relevant to what’s been written.

#5. Key Influencers

Become a key Influencer

Klout is probably the daddy of this with the largest consumer base of any influence marketing platform. When you share something via Social Media and people engage with that content, either by Liking, following, sharing or commenting, you will be seen by Klout to have influenced them. And what is influence? The ability to drive action. So, the more influential you are, the higher your Klout score. 

Follow key Influencers

This works in reverse however. Within Klout you can also check who your key influencers are. What is the benefit of doing this? Well, it enables you to identify and engage with millions of top influencers so that you can drive awareness of your brand or business online.

#6. Content is King!

Content is KingSince the introduction of Google’s Pandas and Penguins, gone are the days when you could simply place keywords and backlinks (links to other blogs, websites or pages within your own site) throughout your blog posts and web pages.

Pandas and Penguins are essentially algorithms Google has developed to mark down the search engine rankings of websites which violate their Webmaster Guidelines. Whilst the earlier Pandas sought to mark down website which provided ‘poor user experience’ and operated on the premise that ‘quality raters’ will determine the quality of a blog or website’s content, Penguins mark down sites which use manipulative techniques to achieve high rankings.

It’s all about the content! In other words, the higher quality your written content on your blog or website page(s) is, the higher your brand or business will appear in the search engine results. When writing your content, make sure that you include synonyms of your keywords and use long-tail keywords, i.e. phrases and links as calls to action such as ‘take a look at some of the other services we offer’ or ‘visit http://www.example.co.uk for further information’ rather than just individual keywords.

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Whatever your motivation for blogging, keep the end-user in mind the entire time. Whilst it is imperative that you are interested in the content you write in order to develop an enthusiastic and influential voice online, it’s not about you!  Followers of you blog need to also feel enthused, interested by and more knowledgeable as a result of reading your posts. Blogging, as with all other Social Media channels is all about valuable exchanges and reciprocity – they’ll make the effort if you do.

Click here if you missed Brainstorm to Blogging Success: Part 1

Business No-Brainers: Why You Should Use A Facebook Business Page Not Your Facebook Profile! (Part 1 of 4)

I was compelled to write this four-part blog post after meeting so many business owners who have not yet realised the benefits of a Business Page for their brand, products or services and are, in my opinion, really missing a trick. And then there are those who either misunderstand the separate entity concept of a Facebook Business Page or mistakenly think that it gives people a portal to their private lives online. I have even met business owners who to my dismay have set up multiple Facebook accounts with separate log-ins – so much unnecessary work for them.

In the process of writing, this has grown from an initial Blog Post to a four-part series of Posts because I just kept thinking of more compelling reasons for using a Business Page rather than a Facebook Profile. So, here goes with Part 1 of my Nineteen Nuggets for your Noggin – the main differences/benefits of a Facebook Business Page over a Personal Profile to showcase a business or brand and why we simply must all have one!

# 1.Personal vs. Private

A Facebook Profile and Business Page are (nearly) mutually exclusive and lead very separate lives providing you always remember to post updates as your Page. Whilst there is a limit to what is ‘public’ on your Facebook Profile unless somebody is friends with you, if you are still concerned about the distinction, it doesn’t do any harm to lock down the settings even further if you wish to – Facebook gives you the flexibility and control to do this.

On the flip side, putting yourself in the shoes of your family and friends, they probably don’t want to see an update on your business every time they log in to Facebook same as you wouldn’t want to read about a friend’s job every time you did. Of course, if they have chosen to Like your Business Page then it’s a different story but keeping the two separate in the first place gives everybody the option and upholds an individual’s preferences.

Thereafter you have one universal log-in and there is no limit to the number of Pages you can create and administer.

# 2.It’s Not About You!

There is nothing more frustrating than clicking on a Facebook icon on a website for it to then take you to somebody’s Facebook Profile. This looks amateurish and as if you don’t have a handle on how to use Facebook for business. I have lost count of the number of times this has happened to me and when it does, rather than taking the time to find out if there is in fact a separate Page, I simply turn off and close the webpage.

I am not personally in the habit of sending friend requests to people I don’t know, but say in this instance I did? So, I’ve landed on a Facebook Profile by clicking on the Facebook follow button on a website and sent a friend request. This has now been accepted. BUT I still don’t receive business updates, but rather the photos, comments, friend updates, etc. of not only the person in question but their friends as well who I equally don’t know from Adam.  Have I made my point?

# 3.Brand Newsfeed

A Page Newsfeed or Timeline is the equivalent of your Email Marketing on Facebook and underpins your success in reaching and engaging with people. Think of it as a person’s inbox to which you deliver your entire Business Page related news, i.e. a Newsletter to which Fans have subscribed to. With the added bonus of a far lower unsubscribe rate, no reliance on subscribers forwarding it to their friends (albeit with an incentive for doing so built in), it is far less time-consuming to keep up to date and a sentence or two is all it takes for you to potentially obtain new Fans and increased exposure.

But let’s also not forget the reverse, because what you read from others in your own Page Newsfeed will not only provide a wealth of inspiration and material for your own content ideas but also provide further opportunities for you to comment on the posts of others and be seen by their Fan/Friends.

The bottom line is that without your Page Newsfeed, you wouldn’t be seen or noticed on Facebook – it really does embody the Domino Effect!

In essence, your Page Newsfeed equals increased exposure for your business/brand, invaluable insights into what you are saying most resonates with people but also provides ample opportunities for conversations with new audiences.

Just make sure that you are using Facebook as your Business Page in order to comment/post on the Business Pages of others.

Are you in the Facebook Profile or Facebook Business Page camp?  What other advantages or disadvantages have you encountered with both? I’d love to hear your experiences!

Brainstorm to Blogging Success: (Part 1 of 2)

What is your motivation for writing blog posts? To produce content which will drive traffic back to you website rather than relying purely on search engine optimisation? To be ahead of the game with your business’ Social Media and build new connections or solidify your existing relationships?

Or perhaps you simply find blogging an incredibly rewarding activity especially when you start to see followers, likes, shares and comments? Whilst your objective for writing blog posts may be subjective and individual, your goals should not be.

In Part 1 of Brainstorm to Blogging Success we share three of our most recommended Tips:  What Does Your Target Readership Need & Want, Reader Engagement & Social Proof.

#1. What Does Your Target Readership Need and Want?

Understanding the needs and motivations of not only the people who read your blog but also the potential followers who comment on it is the lynchpin of successful blogging. And, this presents a real opportunity to be regarded as an authority in your industry. Instead of competing with others, don’t be afraid to be yourself – this will ensure that you are being original and an authentic voice which is ultimately what will make your voice heard. By being somebody who people feel they want to get to know, your business or services will become of interest to them also.

Real Time Search   Social MentionWhilst the comment that you write will what helps this process along, a little online alchemy goes a long way.  Check out Social Mention, a highly recommended search and analysis tool which monitors and measures what people are saying (user-generated content) about your company, industry etc. across 100+ Social Media channels including Twitter, Facebook, YouTube and Google+. Social Mention will then aggregate that content into one stream of information and also send you daily social media alerts allowing you to keep track of all activity in real-time and respond if appropriate.

#2. Reader Engagement

Never underestimate the importance of this. Reader engagement is a litmus test for how valuable your content is considered and rated by its readers and followers.  If nobody is interacting with it, most likely it won’t be doing your business or your Website any favours. And if they are, then you are on your way to becoming a key influencer and industry which Google will certainly also reward you for (see Social Proof).

Social Media is about solving people’s problems, in other words providing answers to questions they might have, empathising with and helping to resolve bug bears and issues they might have ultimately understanding their online habits and likely end-user activity. Are they looking to purchase a product and service, looking for answers to burning question which if you resolve, will compel them to recommend your business and become a brand ambassador or simply to engage with them and listen to what they have to say. Spend time considering what type of relationship you would like to develop with your followers to ensure that your content delivers the most effective and targeted messages. 

#3. Social Proof 

Whilst your blog will gradually (or rapidly if you’re doing really well!) attract new followers, unless they are engaging with that content, i.e. via Comments, ReTweets, Likes, Google +!’s and so on, this will not influence your website traffic or search engine ranking.

The main reason for this is that readers engaging with your content by commenting and sharing to their own Social Media channels enables the search engines to measure your social proof, in other words it demonstrated that your content has some kudos and you are considered an authority in your industry in terms of content writing.  The benefit of this?

Ultimately Google, Bing and the like will rank your blog and website higher in online searches.

You can also produce custom reports in Google Analytics to track which posts are resonating the most with people and which are way off the mark and tweak your activity accordingly. Facebook Pages and LinkedIn Company Pages to name a few also have their own inbuilt analytics which enable you to do the same and continuously evolving as user-friendly and easy to understand tools for monitoring the influence of your content.

Whatever your motivation for blogging, keep the end-user in mind the entire time. Whilst it is imperative that you are interested in the content you write in order to develop an enthusiastic and influential voice online, it’s not about you!  Followers of you blog need to also feel enthused, interested by and more knowledgeable as a result of reading your posts. Blogging, as with all other Social Media channels is all about valuable exchanges and reciprocity – they’ll make the effort if you do.

5 Social Media What Not To Dos

These days, it can be hard not to feel bombarded by Social Media, what with 900 million active users on Facebook and 200 million plus on Twitter. The majority of the small business owners I train or work with certainly feels a heightened sense of obligation and urgency to navigate the Social Media landscape. But, in the rush to, they invariably end up making critical and costly mistakes for their businesses. Check out these five common mistakes and Soci@lite’s suggestions for how to avoid them:

1.  The Best Things Online Aren’t Free 

Social Media does not cost anything other than in time and effort. It’s free to join Facebook, create a Twitter profile or set up a blog – fantastic news for small businesses, right? Not once you factor in the constant commitment that Social Media demands, from updating your channels with fresh content to engaging with your followers and industry peers, not to mention keeping tab on your competitors.

Potentially, it could be taking you or a member of your staff (if you’re doing well enough to have one) as much as ten hours a week to manage all of your Social Media accounts – you do the maths! Consider outsourcing your monthly Social Media activity to somebody with the time, the tools and the inclination.

2.  Don’t Compare or Compete with the Giants

If you’re running a small business, the hard earned money you’ve allocated for your own marketing budget is merely a drop in the Atlantic for the likes of Coca Cola and Starbucks and there is little if anything you can do to change this. The good news however, is that your business doesn’t need to even attempt to keep up with the big brands, particularly when it comes to contests and campaigns.

Whilst incentivisation via giveaways and competitions is one of the most effective ways to generate new likes and improve overall engagement, small businesses should not feel pressurised to offer flashy prizes that are well beyond their budget. Instead, consider giving away one of your services or a free e-Book instead of a free iPad. This may not the sexiest prize and is unlikely to generate universal interest amongst your potential followers, but whoever does participate is already a captive audience, enthusiastic ambassador for your business and a potential client.

3.  Value of Exchange versus Hard Sell 

images (7)  This is perhaps the most difficult lesson for the small business owner to learn and take on board without a large marketing budget to spend. Whilst it is a marketing channel, Social Media requires an altogether subtler approach, in other words no Buy Me Now buttons or blatant promotional copy.

If your Social Media strategy is purely about marketing or sales then you need to rethink it NOW. Whilst it holds true that you can increase your sales figures from Social Media, this should not be your focus 100% of the time. As a general rule of thumb, only 5% to 10% of your status updates, Tweets, etc. should be selling.

Social Media is all about building relationships and growing trust, from answering questions to providing helpful information, to acting as a trusted resource and an industry authority. These are the activities which will grow your bottom line in the long run, albeit it in a slower fashion.

4.  It’s Not About You! 

Other business owners often comment to me that they don’t want to put what they had for dinner on Twitter. And my response to this is always the same – you wouldn’t walk up to somebody at a networking event and tell them what you had for dinner last night or what you watched on TV, so why do it online?!  And there’s nothing more irksome than being on the receiving end either. We’ve all been stuck at an event or dinner party with the self-absorbed person who talks at not to you and only about themselves to boot.

To be liked online, you’ve got to be a good listener, genuinely interested in what others have to say, gracious about constructive criticism and not dominate the conversation. Ask questions and encourage participation and comments, engage (within reason) with everybody who posts on your wall and share great content of others in your industry, in fact anything that you think will resonate with others or be interest or use to them.

Put simply, the same etiquette you employ offline applies online – don’t do or say anything you wouldn’t in person and you will be fine.

5.  Quality not Quantity 

Linkbaiting imageThere will always be some new up and coming network threatening claiming to be the next Facebook or Twitter and unless Social Media IS your business, you will never be able to keep up with it, but guess what? Nor should you.

Doing Social Media well does not mean being anywhere and everywhere. Instead, it’s about choosing one or two of the most relevant and effective channels for reaching your customers and focusing on them.

It is better to have no Social Media presence at all (although highly unadvisable!) than a neglected account as this will reflect badly on your business and, rightly or wrongly, result in a perception.  And let’s face it; online more than anywhere else, perception is everything.

Again, if you don’t have the time and resources to actively manage and participate on your Social Media channels, consider outsourcing your monthly activity to somebody with the time, the tools and the inclination.

I hope that you have found this article useful – please feel free to leave me comments or questions. In closing, it’s important to remember that the business principle of 50 years ago still ring as true today – doing business with those that know like and trust you will make you money, Social Media is merely the platform. Keep these principles in mind when planning your Social Media activity and you will be a guru before you know it!