Tag Archives: word of mouth

Business No-Brainers: Why You Should Use A Facebook Business Page Not Your Facebook Profile! (Part 4 of 4)

In the final part of this four-part blog post I talked about Tabs & Apps, Advertising & Promotions, Check-Ins, Facebook Notes and Facebook Analytics. So, here goes with Part 4 of my Nineteen Nuggets for your Noggin – the main differences/benefits of a Facebook Business Page over a Personal Profile to showcase a business or brand and why we simply must all have one!

# 16. Import Contacts/Invitations

As long as you are using Facebook as your Page, you can invite a whole host of people to Like it and increase your number of Fans exponentially. This is absolutely my recommended port of call when you first set up a Business Page because they are already your captive audience and therefore incredibly influential in growing your Likes through their own Newsfeed. As I said in point # 14., the people who have Liked your Business Page have effectively endorsed your business to their friends. And this kind of social proof is an integral driver of a consumer’s buying decisions and which also helps non-profits to garner support. After all, word of mouth is the oldest form of marketing in the world but arguably still the most powerful, right?

There is nothing wrong with periodically re-inviting contacts to Like your Page and your lists will no doubt have grown since you last did this anyway.  Facebook does also allow you to select which people you would like to invite to Like your Page so you can make it more targeted if you so wish.

# 17. Link Your Business Page To Twitter 

If you sync your Facebook Page with your Twitter account, whenever you create a post in Facebook, both Social Media channels will be updated simultaneously. Not only is this a quick win but you are working smarter as you don’t have to update both channels with the same content. Be mindful however if you use the HootSuite Social Media Dashboard that you don’t post to both Social Media channels otherwise even the most diehard Fans will quickly turn off if they are seeing double every time! 

# 18. Unique Username

A unique username or Vanity URL, such as facebook.com/example will also assist with your search ranking and make your company name synonymous with Facebook, especially valuable if this is also your brand/product/service.

Much as you would add your current job to your Facebook Profile if you were an employee, you also have the facility to add your Business Name to your Profile with a link to your Business Page (please note that this will not link your Facebook Profile and Page, merely show where you work). 

# 19. Analyse Your Page’s Activity

Once you have 30 Likes, you will be able to view Facebook Insights, which provide in-depth analysis on every one of your Business Page posts to see how many people your post reached how many engaged with it and how many talked about it with their Friends. You can also compare your different posts by showing the percentage of people who talked about your post to their Friends after seeing it. You can also export a report of your Facebook Insights to a spreadsheet and email it.

As defined by Facebook, “Insights provides Facebook Business Page owners…with metrics around their content. By understanding and analysing trends within user growth and demographics, consumption of content, and creation of content, Business Page owners…are better equipped to improve their business with Facebook.”

Ultimately, Facebook Insights provide a platform for something you should really be checking anyway – what content is resonating the most with people, be it particular status updates you post, links to Blog Posts or your latest Newsletter or something else so that you can tailor your messaging for maximum impact.

Are you in the Facebook Profile or Facebook Business Page camp?  What other advantages or disadvantages have you encountered with both? I’d love to hear your experiences!

Click here if you missed Part 3 of Business No-Brainers: Why You Should Use A Facebook Business Page Not Your Facebook Profile!

Business No-Brainers: Why You Should Use A Facebook Business Page Not Your Facebook Profile! (Part 3 of 4)

In Part 3 of this four-part blog post I talked about Tagging & Commenting as your Page, Google Search Results, Contests/Competitions, Business Page Admins/Owners, Featured Page Admins/Owners and Featured Likes . So, here goes with Part 3 of my Nineteen Nuggets for your Noggin – the main differences/benefits of a Facebook Business Page over a Personal Profile to showcase a business or brand and why we simply must all have one!

# 12. Tabs & Apps

Newsletter sign up, Twitter feed, e-Shop, website link or iFrame – these are just a few examples of how you can utilise your Business Page Tabs through the use of Third Party Apps, another feature exclusive to Facebook Pages. Not only that, but the majority of these Apps are completely FREE to download and use and, in many instances, customisable to your own business’ needs. You can even set up an Amazon or eBay!

One of the many advantages of these Tabs is that followers can sign up to your Newsletter, view your Twitter feed, purchase your products/services, etc. without ever leaving Facebook.  And, since Facebook’s M.O is naturally to encourage traffic to stay within its own walls, you’re in good hands. I have chosen to utilise one of these Tabs for my Blog (in addition to the website area where it can also be displayed).

Here are some recommended Third Party App providers (which can also be found through your Page’s search box):

  1. Static HTML: frames (my personal favourite because all you need to do is add your URL (web address) and it will build the Tab around it)
  2. My Clever Agency (apps.facebook.com/timelinefangate)
  3. Woobox (https://apps.facebook.com/iframehost-a/) – name your tab whatever you like, fangate your content, upload images, html, or point your Business Page tab to an external site.
  4. Ecwid (https://apps.facebook.com/ecwid-shop/) 

# 13. Advertising & Promotions 

Okay, so they’re not free but Facebook Adverts still wipe the floor with many other (free) and organic techniques for growing your fan base.  I’m not saying other methods aren’t as powerful, far from it, but there’s a reason you pay for Adverts – they REALLY WORK! 

Facebook Adverts appear in a sidebar on the right-hand side of your Timeline (Newsfeed) right before your status bar of friends who are/aren’t online. Whilst an Advert can only be set up by a Page, the beauty of them is that their audience is not restricted to Page fans; they can be used to target your friends too.

Whilst Facebook Adverts are a paid entity and can prove expense if not managed properly, you can control your spend with a budget, start and end date and maximum price per click (if you are going down that route), etc. Facebook offers you the choice of several tiers of advertising to suit your budget and objectives.  You can also manage the Adverts from your Pages’ Admin Panel to track their effectiveness in the same way as Facebook Insights (see # 19.).

Promotions are also a paid entity but work slightly differently to Facebook Adverts in that they appear within your Page Newsfeed so appear more natural and less aggressive or targeted. And, whilst most of us know that by clicking on an advert the person who posted it is paying, this isn’t so obvious or widely known with Promotions. 

# 14. I’m just Checking in! 

The Check-In Tool is another fantastic feature you can utilise to encourage people to engage and interact. It’s also an easy way to provide the social proof that your Business Page is resonating with people and useful to them. In other words, those people who have Liked your Business Page have effectively endorsed your business to their friends. And this kind of social proof is an integral driver of a consumer’s buying decisions.

Of course, this does rely on you having a physical location so if you are a work from home digital marketer it may not be the most useful feature but still worth knowing about and something else that is not available on a Facebook Profile!

# 15. Notes 

This vastly under- utilised and valued yet fully interactive Facebook Tool can be used almost like a Blog and as another platform through which to further expand on your Products, Services or Brand. Notes are similar to Blog posts in that you can add or edit content and also avoid the 420 character restriction of a status update.

Fans can even Like and comment on your Notes and equally any Notes within which your Business Page has been tagged or commented on is accessible by you. They can even interact with other Fans about your Business Page which not only increases your Page’s exposure but also provides you with the opportunity to increase traffic to your Blog and your industry authority and credibility.

You can add comments, photos and images, tag other Fanpages, and even format the style and layout of Notes, i.e. use bold, italics, or underline, numbering, bullet points and quote blocks.

Why are they important? Well, Google will index your Notes if you have properly optimised them and increase the probability of them appearing in a Google search, which of course means an additional stream of traffic for your Business or Brand.

Several years ago you could also use the Notes feature as a bonafide blogging platform but this seems to have been buried by the updated Newsfeed. There are rumours however that Facebook will revive the blogging functionality of Notes so watch this space for developments!

Do you use the Facebook Notes tool – if so, what for?

Are you in the Facebook Profile or Facebook Business Page camp?  What other advantages or disadvantages have you encountered with both? I’d love to hear your experiences!

Click here if you missed Part 2 of Business No-Brainers: Why You Should Use A Facebook Business Page Not Your Facebook Profile!

Business No-Brainers: Why You Should Use A Facebook Business Page Not Your Facebook Profile! (Part 2 of 4)

In Part 1 of this four-part blog post I talked about a Personal vs. Private Profile, It’s Not About You! and your Brand Newsfeed. So, here goes with Part 2 of my Nineteen Nuggets for your Noggin – the main differences/benefits of a Facebook Business Page over a Personal Profile to showcase a business or brand and why we simply must all have one!

#5. Tagging & Commenting As Your Page

Isn’t it great when your friends and family Tag you in photos you didn’t know you were in or at a location you were both at? All well and good but imagine if your Facebook Business Page name could only be Tagged or commented on by them – it would be a very limited audience, right?

Well it’s a good job that this isn’t the case – another highly advantageous feature is that in addition to those who Like your Page, any Business Page owner can Tag/comment on your Business Page which opens it right out to a viral audience. And of course, each time they do this, you are maximising the number of Newsfeeds your Business Page name appears in and ultimately not how many Fans see it but also their own Fans too which offers rich pickings in terms of engagement and new fans.

#6. The Sky’s The Limit!

Did you know that a Facebook Profile is limited to 5,000 friends? Not that I know anybody with that number and if I did, I’m pretty sure they’d be too thinly spread to ever spend any time with yours truly!

A Facebook Business Page is a different story with no limit to the number of Likes it can receive. Whilst 5,000 friends on a Facebook Profile might be met with scorns of derision about its authenticity, if you’ve got 5,000 or more Likes on your Business Page you’re going to be held in pretty high regard. But why stop there?!

#7. Google Search Results

Whilst it is key that your online activity focuses on driving traffic back to your website, Social Media is the lifeblood of your overall online presence. Facebook Pages are indexed by Google which means that they are optimised for search engines. So the more active you are the more visible your business will be in a search resulting in an increased online presence and active and prolific impression on Social Media.

#8. And The Winner Is….

Who doesn’t love a freebie?! Contests/Competitions are a great way to build engagement with your followers/Fans and also incentivise other people to Like your Business Page and share your content, making them an instant ambassador for your Brand or business.

They are, in my humble opinion, one of the most fun and creative Facebook Business Page features and something else that a Facebook Profile cannot offer. The main reason for this is that they are generally only available via Apps or Advertising which Profiles do not offer the software for and, in the case of Apps, generally only installable to Facebook Tabs (see # 12.), another exclusive Business Page feature.

Contests are a really effective way of incentivising people to share your Business Page or content and grow your Likes. Enough said?

#9. Featured Likes

This enables you to showcase the pages of other brands/businesses that you Like – providing not only an insight into your brand/business and its interests but also to showcase the Pages of those businesses you have Liked which should also encourage reciprocity by those businesses.

Simply clicking on the ‘Like Pages’ link on the left-hand side of your screen allows you to choose from a list of Pages under various categories, including Brands & Products and Companies & Organisations. Of course, businesses similar to you or those whom you have an affiliation or association with, such as complementary services, trusted suppliers and so on, are always going to have maximum impact.

#10. Business Page Owners

As with the content management system of a website, an Administrator of a Business Page can delegate administration rights to other Facebook account holders with a tier of different permission levels, which as well as allowing you to work smarter and free up your own time to focus on other areas of your business, provides an additional level of security because you don’t have to give them the username/password for your own Facebook account.

#11. Featured Business Page Owners

You can also make anybody who is already an Administrator of your Business Page a Featured Administrator/Business Page Owner. This will simply associate them with the Business Page by displaying their Facebook Profile Picture in the About section of your Business Page and also state that they are a Business Page Owner on their Facebook Profile. For my own business, the benefit of this is to allow people to see who the people in the business are, in the same way as the About Business Page of a website does.

Are you in the Facebook Profile or Facebook Business Page camp? What other advantages or disadvantages have you encountered with both? I’d love to hear your experiences!

Click here if you missed Part 1 of Business No-Brainers: Why You Should Use A Facebook Business Page Not Your Facebook Profile!

Business No-Brainers: Why You Should Use A Facebook Business Page Not Your Facebook Profile! (Part 1 of 4)

I was compelled to write this four-part blog post after meeting so many business owners who have not yet realised the benefits of a Business Page for their brand, products or services and are, in my opinion, really missing a trick. And then there are those who either misunderstand the separate entity concept of a Facebook Business Page or mistakenly think that it gives people a portal to their private lives online. I have even met business owners who to my dismay have set up multiple Facebook accounts with separate log-ins – so much unnecessary work for them.

In the process of writing, this has grown from an initial Blog Post to a four-part series of Posts because I just kept thinking of more compelling reasons for using a Business Page rather than a Facebook Profile. So, here goes with Part 1 of my Nineteen Nuggets for your Noggin – the main differences/benefits of a Facebook Business Page over a Personal Profile to showcase a business or brand and why we simply must all have one!

# 1.Personal vs. Private

A Facebook Profile and Business Page are (nearly) mutually exclusive and lead very separate lives providing you always remember to post updates as your Page. Whilst there is a limit to what is ‘public’ on your Facebook Profile unless somebody is friends with you, if you are still concerned about the distinction, it doesn’t do any harm to lock down the settings even further if you wish to – Facebook gives you the flexibility and control to do this.

On the flip side, putting yourself in the shoes of your family and friends, they probably don’t want to see an update on your business every time they log in to Facebook same as you wouldn’t want to read about a friend’s job every time you did. Of course, if they have chosen to Like your Business Page then it’s a different story but keeping the two separate in the first place gives everybody the option and upholds an individual’s preferences.

Thereafter you have one universal log-in and there is no limit to the number of Pages you can create and administer.

# 2.It’s Not About You!

There is nothing more frustrating than clicking on a Facebook icon on a website for it to then take you to somebody’s Facebook Profile. This looks amateurish and as if you don’t have a handle on how to use Facebook for business. I have lost count of the number of times this has happened to me and when it does, rather than taking the time to find out if there is in fact a separate Page, I simply turn off and close the webpage.

I am not personally in the habit of sending friend requests to people I don’t know, but say in this instance I did? So, I’ve landed on a Facebook Profile by clicking on the Facebook follow button on a website and sent a friend request. This has now been accepted. BUT I still don’t receive business updates, but rather the photos, comments, friend updates, etc. of not only the person in question but their friends as well who I equally don’t know from Adam.  Have I made my point?

# 3.Brand Newsfeed

A Page Newsfeed or Timeline is the equivalent of your Email Marketing on Facebook and underpins your success in reaching and engaging with people. Think of it as a person’s inbox to which you deliver your entire Business Page related news, i.e. a Newsletter to which Fans have subscribed to. With the added bonus of a far lower unsubscribe rate, no reliance on subscribers forwarding it to their friends (albeit with an incentive for doing so built in), it is far less time-consuming to keep up to date and a sentence or two is all it takes for you to potentially obtain new Fans and increased exposure.

But let’s also not forget the reverse, because what you read from others in your own Page Newsfeed will not only provide a wealth of inspiration and material for your own content ideas but also provide further opportunities for you to comment on the posts of others and be seen by their Fan/Friends.

The bottom line is that without your Page Newsfeed, you wouldn’t be seen or noticed on Facebook – it really does embody the Domino Effect!

In essence, your Page Newsfeed equals increased exposure for your business/brand, invaluable insights into what you are saying most resonates with people but also provides ample opportunities for conversations with new audiences.

Just make sure that you are using Facebook as your Business Page in order to comment/post on the Business Pages of others.

Are you in the Facebook Profile or Facebook Business Page camp?  What other advantages or disadvantages have you encountered with both? I’d love to hear your experiences!

Tweet your way to Triumph with my Training!

Twitter TrainingCome along to my next Twitter Training session and see how it’s done at a fraction of the price you’d pay anywhere else!

Not sure if Twitter is right for your business? Check out these statistics:

1.  34% of marketers have generated leads using Twitter
2.  55% of us access Twitter via our mobiles
3.  There are over 100 million active Twitter users worldwide

You will learn how to:

  • Post messages of fewer than 140 characters using blog links, news, events,  etc. to reiterate that your business is an industry authority
  • Measure your Twitter success by analysing how followers engage with your content via free metrics to help you make best use of your time
  • Integrate Twitter with your website to display at-a-glance information to drive traffic
  • Create a bespoke background in your Twitter profile
  • Use Socialbro to explore your Twitter community and discover the best time of the day and week to tweet and real-time analytics to see who is using Twitter at the same time as you, etc.
  • Use lists to promote and track your industry and competitor activity
  • Use #Hashtags to make your Tweets more searchable
  • Find your Facebook friends on Twitter
  • Insights into what makes people Retweet (RT)
  • Decipher the main Twitter jargon
  • Use Linkedin to increase your Twitter presence and no. of followers
  • Use scheduling tools – which remember to post content even if you don’t!

Click here to Book your place receive a 10% Earlybird Discount if you do so by Tuesday 31 July!

Details: Tuesday 14 August 2012 – 2pm to 4pm: Basepoint Business Centre, Aviation Business Park, Enterprise Close, Christchurch BH23 6NX

Other Options:

  1. One-to-one Training – at your desk (or at here at my offices if you work 10+ miles from BH6 5AF)
  2. Remote Training – don’t live locally? Take advantage of my one-to-one Telephone & Video Training – contact Katherine for further details

Get LinkedIn to the right training session!

Book your place by Tuesday 31 July and receive a 10% Earlybird Discount!

LinkedIn is your interface to professionals who want to find out more about your company, job openings, culture, recommendations from their network on products/services, etc.

Need to create a Company Page or increase your activity but not sure where to start? Want to get the best out of LinkedIn, raise your profile, expand your network and ensure your company provides the most relevant, tailored messaging?

Come along to my next LinkedIn Training session and see how it’s done at a fraction of the price you’d pay anywhere else!

You will learn how to:

  • ‘Follow’ your favourite companies and receive automatic updates in your LinkedIn feed
  • Use the Follow button to help users discover who they know at your company
  • Add the LinkedIn plug-in to your website displaying at-a-glance information to drive traffic
  • Create a Company Page to increase engagement and ensure your company provides the most tailored and relevant messages
  • Create a custom URL for your public profile, e.g. http://www.linkedin.com/in/katherinehanson
  • Export your connections to a spreadsheet and add them to your Marketing list or Newsletter
  • Utilise LinkedIn recommendations – nothing beats word-of-mouth recommendation versus a testimonial from a stranger
  • Use LinkedIn Groups to promote and track your industry and competitor activity
  • Use the Careers Tab to shape job seekers’ understanding of your company
  • Utilise ‘Updates’ to build new connections and discover what people in your industry are sharing

Details: Tuesday 14 August 2012 – 2pm to 4pm: Basepoint Business Centre, Aviation Business Park, Enterprise Close, Christchurch BH23 6NX

 

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Other Options:

  1. One-to-one Training – at your desk (or at here at my offices if you work 10+ miles from BH6 5AF)
  2. Remote Training – don’t live locally? Take advantage of my one-to-one Telephone & Video Training – contact Katherine for further details

Social Media Fatigue | Chris Brogan

One of the biggest pushbacks I hear from people when I talk about how wonderful I think Google+ will be for business professionals is that they’re tired. They’re tired of joining a new social network. They’re tired of going through the dance of re-adding their friends and connections on yet another platform. They’re tired of having to think up even more content for yet another platform, after having finally committed to Facebook or Twitter or wherever else.

Social Media Fatigue

For a lot of people, the fatigue comes from that sense that they’re doing all the work, but not seeing the results. For another group, it’s that feeling that we’ve all done this before, so why do it again? For others, it’s just that we’re getting to the point where we feel maybe that we’ve shared all we can think of sharing, and we’re tired of rehashing the same old things over and over again.

Are any of these you?

Wake Up

Writing about social media can be boring. Writing about how to empower people, however, is pretty much always interesting. Telling people the same old thing on Google+ that you’d have shared on Twitter or Facebook or LinkedIn is about as boring as it sounds. Maybe try doing something new with the platform. On an absolutely random post about eating the Swedish meatballs at IKEA, I got a comment back from writer and all around interesting thinker, Jeff Jarvis, about how he not only likes the Swedish meatballs, but he admits to liking Taco Bell. For whatever reason, I came away from the experience thinking, “Huh, I wouldn’t normally get into these conversations, inane as they are, on the other social networks. I wonder why I’ve given myself permission to do so here.”

Wake up. We can all find new ways to talk about social media by NOT TALKING ABOUT SOCIAL MEDIA. (Queue the Fight Club comments.) The thing is this: we’re using these tools to enable new connections. We’re using them to make different kinds of business happen. We’re using these tools to help causes that matter, and so much more.

It’s Your Choice

Look at your last 20 posts on any social network, and/or your blog. What are you talking about? Do you find yourself interesting? What else could you talk about instead? What would really change the nature of the conversation? How could you move from “talking about what everyone else is talking about” into talking about what’s next, what’s new, what’s personal, what’s helpful?

Make Your Own Media

These tools let you tell the stories you want to tell. They let you make something meaningful to you, to your business, to your pursuits. Nothing dictates how you use the tools to be your own media platform except your imagination and your ability to create. With that in mind, think up a few ways you might want to put these tools to use to tell the stories you want to tell.

  • If you’re a real estate professional, why not bring the neighborhoods you’re selling to life in stories and videos.
  • If you’re a freelance photographer, share the stories behind the photos.
  • If you’re a corporate blogger, tell us the passionate stories behind the big official posts.
  • If you’re writing just for your own passion, show us what you’re passionate about.
  • If you’re someone selling something, tell us the stories around that product or service.

The opportunity is for us to make something interesting and worthwhile, to be helpful, to empower others, to encourage and inspire others. If we’re fatigued, let’s all wake up.

I’ll do it too, okay?

Related posts:

  1. Free eBook on Social Media and Social Networks
  2. Social Media WrapUp-August
  3. Mapping Social Media Uses
  4. The Biggest Secret of Social Media
  5. What are Your Social Media Tasks